Port 24 Consulting launches an AI Call Center in South Africa — Durban, Cape Town, Johannesburg

Traditional call centres carry a heavy cost structure: seats, supervisors, attrition, training, real estate, shift loading, and the long tail of quality assurance. For tier-1 enquiries — tracking, delivery windows, balance checks, simple updates — that cost no longer matches the value of the work.

Port 24 Consulting was built to compress that cost. We replace tier-1 seats with AI voice and WhatsApp agents that handle the repetitive volume 24/7, at a fraction of the per-interaction cost of a human agent. Human consultants stay in the loop for exceptions, escalations and the conversations that genuinely need them.

We also undercut the typical AI consultancy model. Most AI projects in this space involve stitching together a discovery partner, a voice vendor, a model provider, an integration team and an operations partner — each with their own margin. Port 24 is the one-stop shop. Strategy, agent design, voice and WhatsApp delivery, integrations, deployment, monitoring and ongoing optimisation all sit under one roof.

The result is a faster path to live, fewer hand-offs, and a single accountable partner for the outcome. Operators see cost-per-contact drop, deflection rates climb, and after-hours coverage move from a staffing problem to a solved problem.

If your call centre cost line is growing faster than your revenue, the maths is the conversation. We are happy to run it with you.