We retire the most repetitive support work — and give your team back to your customers.
Port 24 Consulting was founded on a simple observation: most support volume in delivery, courier and retail is the same five questions, answered a thousand times a day. We engineer AI agents that resolve those questions on WhatsApp and voice — instantly, accurately, and with the operational context of a senior consultant.
Operator-first
We design for live operations, not chat demos. Latency, accuracy and handover are non-negotiable.
Channel-native
WhatsApp and voice are not afterthoughts. They are the product.
Measurable
Every agent we deploy reports on resolution rate, deflection and CSAT — week one.
A three-phase engagement.
Map
Two weeks. We instrument your queue, classify intents and build the deflection model.
Pilot
Four weeks. One channel, top three intents, full integration with your OMS and CRM.
Scale
Ongoing. We expand intents, channels and languages as the agent learns your operation.