About
We reduce the load on your customer support, saving your team time and money.
Port 24 Consulting was founded on a simple observation: most support volume in delivery, courier, retail and insurance is the same five questions, answered a thousand times a day. We replace the call-centre seats handling that volume with AI agents on WhatsApp and voice, cutting headcount cost without losing accuracy or speed.
01
Operator-first
We design for live operations, not chat demos. Latency, accuracy and handover are non-negotiable.
02
Channel-native
WhatsApp and voice are not afterthoughts. They are the product.
03
Measurable
Every agent we deploy reports on resolution rate, deflection and CSAT from week one.