A call center
without the call center.
Port 24 runs a fully AI-powered call center for your business. Voice agents pick up the phone. Messaging agents reply on WhatsApp, web chat and email. Every conversation is handled, logged and escalated — without a single seat to hire or roster.
Real operators. Augmented by AI.
Our local team trains, supervises and tunes every agent. The AI runs the queue; humans run the playbook. Together they handle the volume of a 50-seat floor without the floor.
One AI brain. Every channel your customer uses.
Customers reach you however they like. Behind every channel is the same agent — trained on your policies, plugged into your systems, escalating only what truly needs a human.
Routing · NLU · Memory · Policies · Handover
What our AI call center handles
Inbound voice
AI receptionist picks up in under two seconds, identifies the caller, answers FAQs and triages anything complex.
WhatsApp & SMS
Order tracking, delivery status, claims updates and rebookings handled inside the chat thread the customer already uses.
Website chat
A web agent that knows your products, policies and stock. Captures leads and books appointments end-to-end.
Outbound campaigns
Reminders, review requests, payment follow-ups and renewal nudges — voice or message, scheduled or triggered.
Live handover
When the AI hits its limit, the conversation lands on a human with full context, transcript and recommended next step.
Compliance & QA
Every call recorded, transcribed and scored. Audit trail ready for regulators, insurers and your ops team.
From ring to resolution in seconds
- 01
Ring / message
Customer calls or messages on any channel you've connected.
- 02
Identify
Agent looks up the customer and pulls order, policy or account context.
- 03
Resolve
Answers, updates, books, refunds or schedules — directly in your systems.
- 04
Escalate
If it needs a human, hand over with full transcript and recommended action.
- 05
Log & learn
Every interaction recorded, tagged and reported back to your ops dashboard.
Cheaper than a seat. Faster than a queue. Always on.
A traditional call centre scales by hiring. Ours scales by switching on more lines. You stop paying per seat and start paying per conversation handled — and your customers stop waiting on hold.
Up to 70% reduction in tier-1 support spend.
Unlimited concurrent calls and chats.
Escalations land with full context, not a cold start.
Every conversation trains the next response.
Put your call center on autopilot.
We'll model your current volume, design the agent and pilot in weeks — not quarters.