Overview
Port 24 is a managed platform for deploying AI support agents on WhatsApp and voice. Each agent is configured around your operational systems and resolves customer enquiries end-to-end without human intervention — escalating only when policy requires it.
Architecture
The platform sits between your customer channels and your operational systems. Inbound messages and calls route through Port 24's orchestration layer, which authenticates the user, classifies intent and pulls live context from your OMS, WMS, courier APIs and CRM before responding.
Channels
WhatsApp is deployed via the WhatsApp Business Cloud API on a number you own. Voice is deployed on inbound DIDs and outbound campaigns with sub-second latency. Both channels share the same intent model and integration surface.
Integrations
Out-of-the-box connectors exist for Shopify, WooCommerce, Magento, Salesforce, HubSpot and the major last-mile courier APIs. Anything else integrates over REST or GraphQL — the agent treats your endpoint as a tool it can call mid-conversation.
Human handover
When the agent reaches a low-confidence boundary or policy threshold, it hands the conversation to a human consultant with the full transcript, the customer's operational context and a recommended next step.
Security & data
Data is processed in-region. Conversations are encrypted in transit and at rest. PII is masked in logs and never used for model training. Port 24 supports SSO, role-based access and audit logs out of the box.
POST /agents/ava/tools/lookupParcel
{
"trackingNumber": "P24-88421",
"channel": "voice",
"callerId": "+27..."
}
→ 200 OK
{
"status": "out_for_delivery",
"eta": "2026-06-16T14:00:00+02:00",
"driver": { "name": "Marcus", "vehicle": "14" }
}