Port 24 Consulting develops NEW AI customer care consultant — OpenAI, Claude, Anthropic, ChatGPT, Gemini, Opus, GPT 5.6, Fable 5, Grok, AWS, Vertex AI, Google Cloud AI

Port 24 Consulting has developed a new AI customer care consultant designed for South African call centres, courier help desks, insurance enquiry lines and medical aid support channels. This is not a chatbot wrapper. It is a fully voiced, end-to-end resolution agent that replaces tier-1 seats.

The AI customer care consultant uses best-of-breed large language models including OpenAI GPT 4o and GPT 5.6, Anthropic Claude 3 Opus and Claude 3.5 Sonnet, Google Gemini 1.5 Pro, xAI Grok 2, AWS Bedrock Claude, Google Cloud AI Vertex AI PaLM and Vertex AI Gemini. We select the model that matches the latency, accuracy and cost profile of each use case.

Voice synthesis is delivered through ElevenLabs. Telephony runs on Twilio and local SIP trunking. Integrations connect to SAP, Salesforce, HubSpot, custom OMS, WMS and courier APIs. The agent understands South African accents, code-switching between English and isiZulu, and local idiom.

Port 24 Consulting also tests open weight models such as Fable 5 for operators that want complete model custody. The new AI customer care consultant is deployable on Microsoft Azure, AWS, Google Cloud AI or on-premise bare metal depending on compliance and latency requirements.

If you are looking for a new AI customer care consultant built on OpenAI, Claude, Anthropic, ChatGPT, Gemini, Opus, GPT 5.6, Fable 5, Grok, AWS, Vertex AI or Google Cloud AI, Port 24 Consulting delivers the full stack in South Africa.