Port 24 Consulting
Always on · 24/7 agents

AI agents that answer every call, every chat, around the clock.

Port 24 deploys WhatsApp and voice agents that handle tracking, delivery updates, retail enquiries and insurance and medical aid support — reducing the load on your tier-1 call centre at a fraction of the cost.

Try the live demoAI Call Center
VoiceWhatsAppWeb chat
Port 24 customer support agent in a blue polo wearing a headset
Live · WhatsApp + voice
AI agent · resolving
"Your parcel is out for delivery — ETA 14:20. Want the live tracker sent on WhatsApp?"
Live demo

Speak with the agent. No sign-up.

A scripted parcel-tracking call running on our voice stack. Press start, and the agent handles the conversation end-to-end, with audio playback on supported browsers.

IDLE

Live transcript

EN-US · ASR

Press Start call and speak into your mic. Nomsa handles parcel tracking, ETAs and reschedules live.

Note: this demo automatically ends after 6 messages.

Session
Parcel tracking
  • ChannelVoice
  • IntentDelivery ETA
  • Handled byNomsa (AI)
  • Escalations0
Tracking number
BA-995-818-86

Try asking about your package

Waveform
The headline number

Reduce your call centre volume by 20% to 50%, and cut cost at the same time.

Tier-1 enquiries like tracking, ETAs, reschedules and returns get resolved by the agent the moment they arrive. That is half your call-centre seats you no longer need to hire, train or manage — replaced by AI at a fraction of the cost.

Model my volumeHear the agent
Abstract illustration of declining call volume and cost
What we do

One platform. Every support channel that matters.

01

WhatsApp agents

Two-way conversations on the world's most-used messaging platform. Tracking, ETAs, reschedules, returns, all resolved in-thread.

02

Voice agents

Inbound and outbound calls with sub-second latency. Native handover to a human the moment the conversation needs it.

03

Operational integrations

Connect to your OMS, WMS, courier APIs and CRM. The agent has the same context your best human consultant would.

04

Seat replacement

We replace tier-1 call-centre seats with AI agents. Same volume handled, a fraction of the salary, benefits and management overhead.

In production

What it actually looks like for your customers and your ops team.

Resolves tracking, ETAs and reschedules in-thread.
WhatsApp agent

Resolves tracking, ETAs and reschedules in-thread.

Customers message the same number they always have. The agent answers in seconds, pulls live order data, and only hands off when a human is genuinely needed.

  • Live order & driver lookup
  • Reschedule & address change
  • Proof-of-delivery on request
Every call answered. Every transcript searchable.
Voice agent + ops console

Every call answered. Every transcript searchable.

Inbound calls picked up on the first ring, with sub-second latency and a live transcript your ops team can watch, search and audit. No more tier-1 queues.

  • Sub-second voice latency
  • Live transcripts & KPIs
  • Native human handover
Verticals

Built for high-volume support operators.

Delivery & courier

Tracking enquiries, failed-delivery rebooking, driver ETA, proof-of-delivery.

Retail & e-commerce

Order status, returns, refunds, stock checks, loyalty enquiries.

Insurance

Policy enquiries, claims status, premium questions, document requests, assessment scheduling.

3PL & fulfilment

Shipment visibility, ASN updates, exception management.

Impact

Numbers operators care about.

68%

Tickets auto-resolved within 30 days of deployment

22s

Average voice agent handle time on tracking enquiries

4×

Concurrent conversations vs. a human consultant

See what an AI consultant looks like on your busiest queue.

We'll model your volume, map the top three intents, and ship a working pilot in weeks.

Start the conversation